Contact us | Support and commercial requests | KeverHosting

Contact us

Support for active services, or a request if you are evaluating hosting, email, servers or a transfer.

  • Support handled in-house
  • Typical reply within hours

Contact channels

Pick the right department: it shortens the time to first response.

Phone

One number: pick your language, then the department. Mon–Fri during office hours.

The incident line requires authentication with a support PIN from the client area.

Where we are

Team in Italy, infrastructure in the European Union.

  • Operations Milan
  • Datacentres European Union
  • Group Kever Universe

Hours and priorities

Email and phone follow office hours; authenticated incidents stay covered 24/7.

What to prepare

With these details the first reply is more precise.

  • 1
    Service or domain

    Plan name, domain or customer number if already active.

  • 2
    Context

    What you are moving or evaluating: site, email, server, certificate.

  • 3
    Current provider

    For a transfer, name the origin provider and whether you already have access.

Frequently asked questions

Before you write or call.

If you already have an active service, use the client area: the ticket arrives with account context. If you are evaluating a new service or a transfer, use the commercial request form.
Yes, for hosting, email and domains. Submit a transfer request with the origin provider and access details; we work while the current service stays online.
No. It is reserved for authenticated customers with a support PIN from the client area. It is for emergencies on active services.
No, we work remotely: tickets, email and phone. Servers are in European Union datacentres and there is no walk-in desk.

Active services

A ticket from the client area arrives with your account context.

Client area

Quotes and transfers

Fill in the request: we reply on business days.

Send a request